Data protection declaration
We are pleased that you are visiting our website and thank you for your interest! Protecting your privacy while using our website is important to us, so please take note of the following information about how we handle your data:
1. basic information on the handling of personal data
You can visit our website without providing any personal information. Every time you access our website, usage data is transmitted by the respective internet browser and stored in protocol files, the so-called server log files, such as the date and time of the retrieval, the name of the page accessed, the amount of data transferred and the requesting provider. This data cannot be assigned to a specific person and is used solely to ensure the smooth operation of our website and to improve our services.
Personal data is collected when you voluntarily provide it to us for the purpose of executing a contract or opening a customer account. The data collected can be seen from the respective input forms. You can delete your customer account at any time by sending a message to the contact option described below. We store and use the data you provide for the purpose of processing the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with due regard to tax and commercial law retention periods, and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below.
When you contact us (e.g. using a contact form or by email), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your enquiry or for establishing contact and for the associated technical administration. Your data will be deleted after the final processing of your request, provided that you so desire and that there are no legal obligations to retain it.
SMS / Text Messages
If you provide your phone number and explicitly opt in to receive SMS, we may send you text messages such as appointment reminders and 1:1 messages related to your inquiry or registration (e.g., masterclass access information). Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP or request help by replying HELP. We do not sell your phone number and we do not share it with third parties for their marketing. We may use service providers to deliver messages.
E-Mail Newsletter
In addition, personal data is collected when you register for our e-mail newsletter. This data is used by us for our own advertising purposes in the form of our e-mail newsletter, provided that you have expressly consented to this as follows:
‘Just click here to get your bonus’
You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending us a message. After you have unsubscribed, your e-mail address will be immediately deleted from our newsletter distribution list.
As part of the comment function on this website, in addition to your comment, information about when the comment was created and the commentator name you have chosen will be stored and published on the website.
Furthermore, your email address will be stored and published on the website when you use the comment function.
Users’ IP addresses are also stored when comments are written. Since the comments are not checked before publication, we need this data in the event of the publication of illegal content on the website in order to be able to take legal action against the author.
2. Disclosure of personal data for order processing
2.1 The personal data collected by us will be forwarded to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We will forward your payment data to the commissioned credit institution as part of the processing of payments.
2.2 When you pay via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – ‘purchase on account’ via PayPal, we will pass on your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’) as part of the payment processing. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – ‘purchase on account’ via PayPal. PayPal uses the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The credit check may contain probability values (so-called score values). Insofar as score values are included in the result of the credit check, these are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, among other things, address data. For further information under data protection law, including information on the credit reference agencies used, please refer to PayPal’s data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
2.3 Orders are processed by the service provider Amazon (Amazon EU S.à r.l., 5, Rue Plaetis 2338, Luxembourg) as part of the ‘Fulfilment by Amazon’ programme. Your personal data will be forwarded to Amazon solely for the purpose of processing your online order. Details on Amazon’s data protection and Amazon’s privacy policy can be viewed at the following link: http://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401
2.4 If you choose a payment method from the payment service provider Stripe, payment will be processed by the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, to whom we will pass on the information you provided during the ordering process together with information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number). Your data will be passed on exclusively for the purpose of processing payments with the payment service provider Stripe Payments Europe Ltd. You can find more information about Stripe’s data protection at the URL https://stripe.com/de/terms.
3. Cookies
We use cookies on various pages to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies to recognise your browser the next time you visit (persistent cookies). You can set your browser so that you are informed when cookies are set and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
4. Use of social plugins
4.1 Our website uses social plugins (‘plugins’) from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’). An overview of the Facebook plugins and what they look like can be found here: https://developers.facebook.com/docs/plugins
In order to increase the protection of your data when you visit our website, the plugins are integrated into the page using a so-called ‘2-click’ or ‘Shariff’ solution. This integration ensures that when you visit a page on our website that contains such plugins, no connection is yet established with the Facebook servers. Your browser will only establish a direct connection to the Facebook servers if you activate the plugins and thus give your consent to the data transfer. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then transmits data (including your IP address) to Facebook. We have no influence on the amount of data that Facebook collects with the help of the plugins. As far as we know, Facebook receives information about which of our websites you have currently and previously accessed. By integrating the plugins, Facebook also receives the information that your browser has accessed the corresponding page of our website if you do not have a Facebook profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you interact with the plugins, for example by clicking the ‘Like’ button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your contacts.
For information on the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook’s data protection information at http://www.facebook.com/policy.php
If you are a member of the Facebook social network and wish to limit the collection of data via our websites and the merging of your user data with the data stored about you on the Facebook social network, you should log out of Facebook before visiting our website. You can also completely prevent Facebook plugins from loading in the future by using add-ons for your browser, e.g. the script blocker ‘NoScript’ (http://noscript.net/).
4.2 Our website uses social plugins (‘plugins’) from the Google+ social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). You can find an overview of Google plugins and what they look like here: https://developers.google.com/
In order to increase the protection of your data when you visit our website, the plugins are integrated into the page using a so-called ‘2-click’ or ‘Shariff’ solution. This integration ensures that when you access a page on our website that contains such plugins, no connection is yet established with Google’s servers. Your browser will only establish a direct connection to the Google servers when you activate the plug-ins and thus give your consent to the data transfer. The content of the respective plug-in is transferred directly to your browser and integrated into the page. The plug-in then transmits data (including your IP address) to Google. We have no influence on the amount of data that Google collects with the help of the plug-ins. As far as we know, Google always receives information about which of our websites you have currently and previously accessed. By integrating the plugins, Google also receives the information that your browser has accessed the corresponding page of our website if you do not have a Google+ profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a Google server in the USA and stored there. If you interact with the plugins, for example by clicking the ‘+1’ button, the corresponding information is also transmitted directly to a Google server and stored there. The information is also published on Google+ and displayed to your contacts.
For information on the purpose and scope of data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, please refer to Google’s privacy policy at http://www.google.com/intl/de/+/policy/+1button.html
If you are a member of the Google+ social network and wish to limit the collection of data via our websites and the merging of your user data with the data stored about you on the Google+ social network, you should log out of Google+ before visiting our website. You can also completely prevent Google plugins from loading by using add-ons for your browser, e.g. with the script blocker ‘NoScript’ (http://noscript.net/).
4.3 The pages of the seller use social plugins (‘plugins’) from the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA, 94103, USA (‘Pinterest’). The plugins are marked with a Pinterest logo (e.g. ‘Pin it’ button). An overview of the Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction/
When you visit a page of the seller that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits so-called protocol data to the Pinterest server in the USA. This protocol data may contain the IP address, the address of the websites visited that have Pinterest functions, the type and settings of the browser, the date and time of the request, how you use Pinterest and cookies. If you interact with the plugins, for example by clicking the ‘Pin it’ button, the corresponding information is also transmitted directly to a Pinterest server and stored there. The information is also published on Pinterest and displayed on your Pinterest account.
The purpose and scope of the data collection and the further processing and use of the data by Pinterest, as well as your rights in this regard and setting options for protecting your privacy, can be found in Pinterest’s data protection information: https://about.pinterest.com/de/privacy-policy
If you do not want Pinterest to collect your data via our websites and possibly merge it with your user data on Pinterest, you should log out of Pinterest before visiting our website. You can also completely prevent the loading of Pinterest plugins with add-ons for your browser, e.g. with the script blocker ‘NoScript’ (http://noscript.net/).
5. Use of videos (e.g. YouTube, Vimeo)
5.1 This website uses the YouTube embedding function to display and play videos from the provider YouTube. The advanced privacy mode is used here, which, according to the provider, only initiates the storage of user information when the video(s) are played. When the playback of embedded YouTube videos is started, the provider ‘YouTube’ uses cookies to collect information about user behaviour. According to information from ‘YouTube’, these are used, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices. Regardless of whether the embedded videos are played, a connection to the Google network ‘DoubleClick’ is established each time this website is accessed, which may trigger further data processing operations without our influence.
Further information on data protection at ‘YouTube’ can be found in the provider’s data protection declaration at: https://www.google.de/intl/de/policies/privacy/
5.2 Our website uses plugins from the video portal Vimeo, which is operated by Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Vimeo servers. Vimeo transmits the content of the plug-in directly to your browser and integrates it into the page. This integration informs Vimeo that your browser has accessed the corresponding page of our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted directly from your browser to a Vimeo server in the United States and stored there.
If you are logged into Vimeo, Vimeo can immediately associate your visit to our website with your Vimeo account. If you interact with the plugins (e.g. by pressing the start button of a video), this information is also transmitted directly to a Vimeo server and stored there. For information on the purpose and scope of data collection and the further processing and use of the data by Vimeo, as well as your rights in this regard and setting options for protecting your privacy, please refer to Vimeo’s data protection information: http://vimeo.com/privacy
If you do not want Vimeo to assign the data collected via our website directly to your Vimeo account, you must log out of Vimeo before visiting our website.
The Google Analytics tracking tool is automatically integrated into Vimeo videos embedded on our site. This is Vimeo’s own tracking, to which we have no access and which cannot be influenced by our site. Google Analytics uses so-called ‘cookies’ for tracking. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in or for browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data from this site in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you will have to click this link again):
Deactivate Google Analytics
6. Affiliate programmes
We participate in the Amazon EU S.à r.l., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter ‘Amazon’) affiliate programme ‘AmazonPartnerNet’. In this context, we have placed advertisements on our website as links that lead to offers on various Amazon websites. Amazon uses cookies, which are small text files placed on your device, to help track the origin of orders generated by such links. Among other things, Amazon can recognise that you have clicked on the partner link on our website. This information is required for payment processing between us and Amazon. Further information on Amazon’s use of data can be found in the Amazon.de privacy policy at http://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401
If you wish to object to the analysis of user behaviour via cookies, you can set your browser so that you are informed when cookies are set and can decide whether to accept them on a case-by-case basis, or to accept cookies in certain cases or to exclude them in general.
7. web analysis service
7.1 This website uses Google Analytics, a web analysis service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.
However, if IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activities and to provide the website operator with further services associated with the use of the website and the internet.
The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in or for browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you will have to click this link again):
Deactivate Google Analytics
Please note that this website uses Google Analytics with the extension ‘_anonymizeIp()’ and therefore IP addresses are only processed in abbreviated form in order to exclude direct personal references.
7.2 This website uses Hotjar, a web analysis tool from Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta. It is used to anonymously record the interactions of randomly selected individual visitors with the website. This results in a protocol of, for example, mouse movements and clicks with the aim of identifying opportunities for improvement of the respective website. In addition, information about the operating system, browser, incoming and outgoing links, geographical origin, as well as resolution and type of device are evaluated for statistical purposes. This information is not personal and will not be passed on by Hotjar to third parties. If you do not want a recording, you can disable it on all websites that use Hotjar by setting the DoNotTrack header in your browser. Information about the opt-out option mentioned above can be found on the following page: https://www.hotjar.com/opt-out
7.3 This website uses the monitoring service Pingdom, which is operated by the Swedish company Pingdom AB, Kopparbergsvägen 8, 722 13, Västerås, Sweden. Pingdom uses cookies, which are small text files that are stored locally in the cache of the site visitor’s internet browser. These cookies are used to recognise the browser and thus enable an analysis of your access and the loading behaviour (‘performance’) and availability of our website, in order to improve the loading behaviour and the presentation of the content on the website. To generally object to the use of cookies on your computer, you can set your internet browser so that no more cookies can be stored on your computer in the future or so that cookies that have already been stored are deleted. However, disabling all cookies may mean that some functions on our website can no longer be performed. You can find Pingdom’s privacy policy at https://www.pingdom.com/legal/privacy-policy/.
8. Retargeting/Remarketing/Recommendation Advertising
– This website uses retargeting technology from Google Inc. (‘Google’). This makes it possible to address visitors to our website who have already shown an interest in our shop and our products with personalised, interest-based advertising. The display of the advertising material is based on a cookie-based analysis of previous usage behaviour, but no personal data is stored. In the case of retargeting technology, a cookie is stored on your computer or mobile device to collect anonymised data about your interests and thus to adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. This means that you are shown advertising that most likely matches your product and information interests. You can permanently object to the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at the following link:
https://www.google.com/settings/ads/onweb/
Further information and the data protection provisions regarding advertising and Google can be viewed here:
http://www.google.com/policies/technologies/ads/
– If you have given us your express consent by clicking on the button provided for this purpose, we will set the ‘Facebook pixel’ of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’) within our website. This allows us to track the behaviour of users after they have seen or clicked on a Facebook ad. This procedure is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help optimise future advertising efforts.
The data collected is anonymous to us, so it does not provide us with any information about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/). They can enable Facebook and its partners to place ads on and off Facebook. Furthermore, a cookie may be stored on your computer for these purposes.
Consent to the use of Facebook pixels may only be given by users over the age of 13. If you are younger, we ask that you ask your legal guardian for permission. To generally object to the use of cookies on your computer, you can set your internet browser so that no more cookies can be stored on your computer in the future or so that cookies that have already been stored are deleted. However, disabling all cookies may mean that some functions on our website can no longer be performed. You can also disable the use of cookies by third-party providers such as Facebook on the following website of the Digital Advertising Alliance: http://www.aboutads.info/choices/
9. Use of single sign-on procedures
On our website, you can sign up to create a customer account or to register using the social plugin ‘Facebook Connect’ of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’), as part of the so-called single sign-on technology, if you have a Facebook profile. You can recognise the social plugins of ‘Facebook Connect’ on our website by the blue button with the Facebook logo and the inscription ‘Connect with Facebook’ or ‘Log in with Facebook’ or ‘Sign in with Facebook’.
When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted from Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the United States and stored there.
By using the ‘Facebook Connect’ button on our website, you have the option of logging in or registering on our website using your Facebook user data. When you use the ‘Facebook Connect’ button, we receive from Facebook, depending on your personal privacy settings on Facebook, the general and publicly accessible information stored in your profile. This information includes the user ID, name, profile picture, age and gender. We would like to point out that if you have marked your Facebook privacy settings as ‘public’, your profile pictures, the user IDs of your friends and your friends list may also be transferred if Facebook’s data protection and usage conditions change. The data transmitted by Facebook is stored and processed by us to create a user account with the necessary data, if this has been released by you on Facebook (title, first name, last name, address data, country, email address, date of birth). Conversely, data from us can be transferred to your Facebook profile, this may be information about your surfing or purchasing behaviour. When using the ‘Facebook Connect’ button, you will also be notified when the button is activated about the exchange of your data on Facebook. You will also be given the opportunity to explicitly consent to access to your Facebook user data and to consent to the publication of information and activities on your Facebook profile. This consent can be withdrawn at any time by sending a message to the contact option described below.
For information on the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook’s data protection information: http://www.facebook.com/policy.php
If you do not want Facebook to assign the data collected through our website directly to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with the ‘Facebook Blocker’ ).
10. Your rights and how to contact us
You have the right to request information about your stored data free of charge and, if necessary, the right to correct, block or delete this data. If you have any further questions regarding the collection, processing or use of your personal data, please contact us. The same applies to requests for information, blocking, deletion and correction of your personal data, as well as to revocations of consent granted. The contact address can be found in our imprint.
11. Processing and use of recordings
Morales Violin Education GmbH reserves the right to make video and audio recordings of conversations and lessons. These recordings are used exclusively for internal purposes, such as training employees and improving the quality of our teaching. The recordings will not be made public or passed on to third parties.
12. SMS Messages
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.